LIFE TIME GUARANTEE!

Lifetime Warranty

We stand behind the quality of our jewelry with a Limited Lifetime Warranty — our guarantee that upon receiving the product, every jewelry item is free of material and manufacturing defects.

What is covered?

Your jewelry is under warranty for any manufacturing defects (in material or workmanship), for the duration of the original purchaser’s lifetime. 

What is not covered?

Our Lifetime Warranty does not cover lost items, scratches, damages resulting from accidents (such as bent rings, broken rings, or chains), abuse, neglect, any items broken after exceeding 6 months of use, improper use or storage of the product, unauthorized modifications (including resizing or repairs conducted by a third party), or normal wear and tear

Starting a warranty process:

To inquire if your jewelry is covered under this warranty, contact hello@lomelijewels.com with your name, address, order number and a detailed description of the issue at hand. 

Warranty claims must be accompanied by an acceptable proof of purchase from us @ lomelijewels.com 

Note that you will be expected to pay 50% of the original cost of the item for repairs and/or replacements in the following cases, even during the warranty term: failure or damage caused by improper use or carelessness (knocks, dents, crushing, etc.), failure or damage caused by unjustifiable repair or modification, aesthetic changes that occur from normal wear and tear, aging (minor scratches, etc.) and alteration of the colour such as subtle colour changes to the plating, etc. and failure or damage caused by fire or water, or a natural disaster such as an earthquake.

In the event your item required for warranty has been discontinued or sold out, a credit code will be offered for the value paid on original purchase, to be used towards a new replacement purchase of another item and subject to approval. 

We will not honor fake or fraudulent warranty claims and reserve the right, in our sole discretion, to reject any warranty claims which we suspect to be fraudulent. Sterling silver rings can be resized but will void warranty - please modify at your own risk.